Terms and Conditions/Return and Refund Policy

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**Effective Date**: 9/15/2024

Welcome to **Redhouse Candle**. By accessing or using our website www.redhousecandle.com , you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services. If you do not agree with these terms, you must refrain from using our website.

**1. General Information**
These Terms and Conditions govern the use of our website and the purchase of any products from **Redhouse Candle**. We reserve the right to modify these terms at any time, and any changes will be effective immediately upon posting. Your continued use of the website following any such changes constitutes acceptance of the new terms.

**2. Use of the Website**
By using our website, you confirm that you are at least 18 years of age or have the consent of a legal guardian to use the website and make purchases.

You agree:
- Not to use the website for any illegal or unauthorized purposes.
- Not to upload or transmit any viruses or malicious code.
- Not to interfere with or disrupt the security, functionality, or availability of the website.

**3. Product Information**
We strive to display our products as accurately as possible, including colors, descriptions, and pricing. However, we cannot guarantee that the colors on your screen will perfectly match the actual product.

**Pricing**
All prices listed on the website are in usd and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been submitted.

**Availability**
Product availability is subject to change. We reserve the right to discontinue any product at any time without notice.

**4. Orders and Payments**
By placing an order through our website, you agree to provide current, complete, and accurate information. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or concerns regarding fraud.

**Payment**
We accept ,credit cards, PayPal. Payment must be made in full at the time of purchase. If your payment method is declined or rejected, we reserve the right to cancel your order.

**Order Confirmation**
Once you place an order, you will receive an email confirmation. This email does not guarantee that your order has been accepted. We reserve the right to refuse or cancel orders at any time, even after receiving confirmation.

**5. Shipping and Delivery**
We offer shipping to U.S.. Shipping times and costs will be displayed at checkout. We are not responsible for delays caused by carriers or customs clearance in the case of international orders.

**Delivery**
While we aim to dispatch your order within  7-10 business days], delivery times may vary depending on your location and shipping method chosen. Any delivery estimates provided are approximations and not guaranteed.

**Risk of Loss**
Once an order has been handed over to the shipping carrier, **Redhouse Candle** is no longer liable for the risk of loss or damage. Any issues during transit must be addressed directly with the carrier.

**6. Returns and Refunds**
We want you to be happy with your purchase. If you are not satisfied with your order, please review our return and refund policy:

**Return Policy**
- Returns must be requested within 2 days from the date of delivery.
- Products must be unused, in their original packaging, and in the same condition that you received them.
- Custom or personalized items are non-refundable.

To initiate a return, contact us at terrymaxwell816@yahoo.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

**Refund Policy**
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within , 7 business days, and the credit will be applied to your original method of payment.

**7. Intellectual Property**
All content on the website, including text, images, graphics, and logos, is the property of **Redhouse Candle** or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.

**8. Limitation of Liability**
To the fullest extent permitted by law, **Redhouse Candle** is not responsible or liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or purchase of products, including but not limited to errors, omissions, or inaccuracies in content or pricing.

**9. Indemnification**
You agree to indemnify and hold **Redhouse Candle** and its affiliates harmless from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of the website or violation of these Terms and Conditions.

**10. Governing Law**
These Terms and Conditions, and any disputes arising from or related to the use of our website or purchase of products, are governed by the laws of Tennessee, the State of USA, without regard to its conflict of law provisions.

**11. Changes to Terms**
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with the updated effective date. Your continued use of the website following any changes indicates your acceptance of the new terms.

**12. Contact Information**
If you have any questions about these Terms and Conditions, please contact us at:

**Email**: Terrymaxwell816@yahoo.com 

• Terms of return (i.e. number of days)
• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)
• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details